Method of payment
We accept payment via Direct Debit only to the bank account detailed on your invoice or statement.
Please use your invoice number or your business name in the description field of your payment for easy identification.
General Payment Terms
Payment for services is generally required in advance with payment schedules applying to larger jobs. Our payment terms are 14 days for annual invoices and 7 days for monthly invoices. Please process your invoices by the due date to ensure the continuity of your service and completion of work.
Invoices which are 7 days or more overdue will result in services being discontinued. If you have hosting with us then your hosting may be suspended and a reconnection fee will apply.
Domain name renewal and registration invoices
For those clients who have registered their domain names through us, domain names will only be renewed after payment is received. Your domain name must be renewed on or before the due date of your invoice to ensure your website stays online and that you can receive emails. If you wish to manage your own domain names, please request this and we will send the passwords/keys for your domains so you can transfer them.
What happens if services are discontinued?
What happens if my website is suspended?
If you have not paid your monthly maintenance within 7 days of the due date then no work will be done on your site until payment is made. You will need to pay all outstanding payments for updates to start again. If any months are missed and you wish to have updates performed then we will charge an hourly rate. Monthly maintenance is cheaper than paying by the hour.
If your have hosting with us and your website is suspended, all pages on your website will only display the message “Website temporarily unavailable – please check back with us later”. In addition to this if your email is hosted through the website then your domain’s email addresses will no longer work.
What should I do to have my website restored as quickly as possible?
A new invoice will be raised for the reconnection fee and emailed to your nominated alternate email address. Both the original hosting invoice and the reconnection invoice must be paid before your site will be reinstated. If you pay your account before receiving the new invoice please make sure to add $25 when making your payment.
Your website will be reinstated as soon as is practicable upon receipt of payment or a bank remittance advice emailed to firstname.lastname@example.org.